Privacy Policy

1. Introduction

At Falcapital, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform and services.

2. Information We Collect

2.1 Personal Information

• Name, email address, and contact information
• Date of birth and nationality
• Government-issued identification documents
• Proof of address documentation
• Financial information (bank account details, transaction history)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies
• Transaction data and trading history

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and maintain our trading services
• To verify your identity and prevent fraud (KYC/AML compliance)
• To process your transactions and manage your account
• To send important notifications about your account and transactions
• To improve our platform and develop new features
• To comply with legal and regulatory requirements
• To provide customer support and respond to inquiries
• To send marketing communications (with your consent)

4. Data Security

• SSL/TLS encryption for all data transmissions
• Two-factor authentication (2FA) options
• Cold storage for the majority of digital assets
• Regular security audits and penetration testing
• Employee training on data protection

5. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist in operating our platform
• Regulatory authorities and law enforcement when required by law
• Professional advisors (lawyers, auditors) under confidentiality agreements
• Third-party payment processors for transaction processing

We do not sell your personal information to third parties for marketing purposes.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your information
• Request data portability
• Withdraw consent for marketing communications

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Trading records are typically retained for 7 years as required by financial regulations.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Updates to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer: